Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we canโt offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are however exemptions from our policy which include sanitary products such as Pads, Liners, Tampons and Underwears for hygiene purposes.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- Items with obvious signs of use.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at help@lunacareja.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@lunacareja.com or What’s App us at 1876-412-5848 with the details abd we will inform you if your item can be exchanged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnโt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Mailing Returns
To return your product, you should mail your product to the Constant Spring Post Office- 191 Constant Spring Road, Kingston 8.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We donโt guarantee that we will receive your returned item.
Need help?
Contact us at help@lunacareja.com for questions related to refunds and returns.